Helpiing
Subject: Fundamental Human Behaviour
Professor: Jennifer Bullard
The Helpiing app is a mobile social forum mainly based on seeking and offering help. It was created for communication through office environments but has since been modified to help different communities, such as municipal communities, special needs communities, ex-patriot communities, and potentially
Tools: Mural, Word, Figma, Powerpoint
Analysis
Analyze the product in multiple way. I took small interview from ten random people.
User Interview
Conducted 5 Real time user interview.
Which help me to understand the actual issues in ongoing application.
Insights
User faced issues in seeking for help.
the layout of the application is little bi tricky and user needs to revisit same page and end user journey id missing.
Wireframe
Designed user mockup with the solution.
Empathy Map
Key Finding
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Change the icons to commonly used recognizable symbols.
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Improve end-user journey and user flow.
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Update the Help button to be clearer and more noticeable.
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Give a clear option on how to select the community you’d like to communicate with.
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Make changes to the design and text to make it easier to read.
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Need an ‘Ask for Help’ button instead of the plus sign button to make navigating clear and easier.
Recommondations
Navigation
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Add a “Ask for Help” button to the homepage that is large enough to catch the user’s attention when first opening the application – use colors & fonts to make stand out.
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Once “Ask for Help” button is selected, the user will be take to Seeking Help form.
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Include exit button on form page if user would like to cancel without posting and return to the homepage.
Seeking Help Form
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Form will include current features.
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Add box with the community page user like to post to will be added to ensure where their question will be posted.
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Add section for attachment of photos or videos if necessary for post.
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Add a check box that allows users to post anonymously for privacy.
Design elements
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Keep design simple and modern.
Sitemap
Onboarding process
Seeking Help Process
Wireframes
